Privacy Policy

This policy explains how Solara Global Pte. Ltd. handles personal information collected through this website. It is written with Singapore's Personal Data Protection Act 2012 (PDPA) in mind, but has not yet been reviewed by a legal professional.

1. Who we are

Solara Global Pte. Ltd. (UEN [UEN]), a company incorporated in Singapore with its registered address at [Registered Singapore address]. Contact: contact@solara.sg.

2. Information we collect

When you use our contact form, we collect: your name, business email address, company name, the subject and the content of your message. We do not ask for sensitive personal data and ask that you do not include it in your message.

Our application does not record your IP address or browser (User-Agent) details alongside your enquiry. However, the hosting and network infrastructure that delivers this website (Lovable and Cloudflare) processes connection data, including IP addresses, for security and network operations.

We do not use analytics, advertising pixels, session replay, cookies or your browser's local storage. The only browser storage used is a strictly necessary session storage entry that remembers your scroll position for the back button; it contains no personal information. The website's fonts are hosted on our own site, so your browser does not contact Google Fonts.

3. Why we collect it

• To respond to your enquiry and arrange any follow-up conversation.
• To send you an automatic confirmation that we received your enquiry.
• To keep a record of business correspondence.
• To protect the website and form against spam and abuse.

We do not use your information for marketing without your separate consent, and we do not sell it.

4. Storage, access and protection

Form submissions are transmitted over an encrypted (HTTPS) connection and stored in a private database that is not publicly accessible. Only authorised personnel of Solara Global can access them.

5. Service providers and locations

• Lovable (hosting and edge infrastructure) — hosts the website and processes incoming requests, including contact form submissions.
• Cloudflare — content delivery and network security for the hosted site; processes connection data such as IP addresses.
• Lovable Cloud (PostgreSQL database) — stores contact form submissions. The database is hosted on Amazon Web Services in the eu-west-1 region (Ireland). Database backups are taken daily and kept for approximately 14 days; the exact physical storage location of backups has not been confirmed.
• Lovable managed email service — sends our internal enquiry notifications and the confirmation email you receive. The geographic location of email delivery logs and transient email processing has not been confirmed.
• Google (Google Workspace) — receives and stores the internal notifications sent to contact@solara.sg, and our follow-up correspondence.

Some of this processing may therefore take place outside Singapore. Where this happens, we rely on the providers' contractual and security commitments.

6. Retention and deletion

We keep contact enquiries for 24 months after our last meaningful interaction with you about the enquiry. After that, they are automatically deleted from our database, unless we are required by law to keep them longer. Deleted enquiries may remain in database backups for up to approximately 14 days before those backups expire. Emails held in our business mailbox are managed separately under the same principle.

7. Access, correction and withdrawal

You may request access to, or correction of, the personal data we hold about you, or withdraw consent for its use, by emailing contact@solara.sg. We will respond within a reasonable time and may need to verify your identity.

8. Data protection contact

For any question about your personal data, contact us at contact@solara.sg.

9. Changes

We may update this policy. The current version will always be published on this page.